my thoughts & connecting ideas

Food for thought and fru heading into 2009

December 23rd, 2008 Posted in Blog, Business, Communications, Entrepreneurship, Marketing, Uncategorized | No Comments »

Modern marketing as we’ve known it has been all about consume, consume, consume. The more you consume, the better a citizen you are – you’re fueling the economy. But that’s starting to change as consumers embrace what the Boomer Consumer Blog calls the “New Fru” mindset. Fru — Frugality:) I really like this concept and am definitely feeling it. Are you?

.A recent Wall Street Journal has three insightful items:
1. Full-page ad by DeBeers with the headline “Here’s to Less” and copy about a diamond being something that can be passed down for generations.
2. Article about the dramatic fall-off in luxury car sales. Reasons? Recession and people not wanting to be “showy.”
3. Essay about the rediscovery of a class of Americans who have been shunned for decades: those prudent Americans who pay their credit card bills and save money.

Seen the Target ads where the message is that you can save more by spending at Target? The real question is will this new-found frugality go away when the recession ends? Or, is this a permanent shift in consumer behavior that will have lasting impact on marketing? Definitely something to think about as we wrap up business for 2008 and head into 2009.

Consider checking out The Story of Stuff over this holiday weekend. Even if the facts cited aren’t perfect, it’s quite an eye-opener for anyone trying to understand consumer behavior.

Happy Holidays!

Loss of emotional connection = loss of donors

December 10th, 2008 Posted in Communications, Community, Philanthropy, Uncategorized | No Comments »

 

We talk about the importance of connections a lot. I’ve just come across some quantitative proof that they really do matter and wanted to share it with you.

 

Nearly 60% of wealthy households who stopped giving to a charitable organization did so because they were “no longer feeling connected to the organization.”

 

 

Wow! Maybe it’s not just the economy that’s making it so tough on so many organizations. As individuals we can’t do a whole lot to turn around the economy. However, we can do a lot about staying connected to people we care about.

 

 

This news comes from initial findings in the 2008 Bank of America Study of High Net-Worth Philanthropy. It reflects the opinions of folks in the U.S. with household income greater than $200,000 and/or net-worth of at least $1 million. And while it’s focused on philanthropy, there are good lessons for those of us in business too. Here are some key insights:

 

 

·        Wealthy donors are giving more strategically, proactively integrating philanthropy into their wealth management strategies, and are increasingly turning to legal and financial professionals as primary sources for advice about charitable giving decisions

 

 

·        Desire to “give back to the community” is the leading motivation for giving, while “public recognition” essentially a non-factor

 

 

·        Donors believe charitable contributions have a greater impact on their personal fulfillment than on the organizations they support

 

 

·        Transparency, accountability and protection of privacy are primary expectations of the non-profit organizations

 

 

·        During turbulent economic times, people are more actively involved in deciding what they give, to whom and when.

 

 

You can read more about the 2008 study, along with a 2006 study that has become a leading resource for understanding philanthropic behaviors of wealthy donors, at IU Center on Philanthropy. The full report will be released in the first quarter of 2009. Stay tuned.

‘Tis the season… to Network!

December 3rd, 2008 Posted in Business, Career, Communications, Community, Kelley, Marketing, Online, Social media, Uncategorized, Web | No Comments »

 

Shopping. Eating. Decorating. Family. Traditions. More shopping. More eating. All hallmarks of the “holiday season.” Well, contrary to popular belief and according to Right Management, the holidays also can be a great time to make connections and job hunt because:

  • Managers are thinking about next year’s budgets and the positions approved and want to get a head start so people will be in place by the first of the year.
  • Schedules are often more relaxed, and people have time for phone calls or lunch.
  • It is a time for goodwill; people are in a “giving” frame of mind during the holiday season and will be more receptive to helping.

 So, consider attending every holiday party or event you can find… to network! Networking done over the holidays can have an impact when done without haste and with taste so:

  • Be sensitive to the season (Christmas, Chanukah, Kwanzaa) with your greetings.
  • Relax and have fun!
  • This is a time to open doors and get referrals. Nurture relationships. Get contacts and referrals but be careful not to be overly aggressive and send the wrong holiday message. At the same time be prepared to briefly talk about your career aspirations if asked.
  • As always, thank people for their interest and suggest that you will contact them after the holidays so they can enjoy the event. Exchange business cards.
  • Send holiday greetings to people in your network, people with whom you have interviewed, recruiters, and thank them again for their support.
  • Scale down your “30 second commercial” for parties. And, use it to position yourself based on what you know about the person with whom you’re talking. Make it meaningful them; it’s not just about you.

The mantra… you never know who you’ll meet… And now, with a dash of holiday spirit, here are some thoughts on building your network:

  • Treat office holiday festivities as business functions, not a party to tie one on. If you volunteer for an organization, attend its holiday event, end-of-year awards ceremony or fundraiser.
  • Your alma mater is also a great networking opportunity that many people forget about after graduation. They provide a built-in connection and are ready to help connect alumni. Indiana University’s Kelley School of Business is a network of 88,000+ alumni, and has provided me with an amazing network, connections, opportunities and education. Don’t forget about sororities, fraternities or other college organizations.
  • Attend the December meetings of industry trade or professional organizations. If you’re thinking about changing industries or jobs, take a look at professional organizations in those areas instead of sticking to your current area. It will help you learn about a new area, gain different perspectives, and meet new people. Of course, there’s always the local chamber, Kiwanis, Rotary and the like.
  • Online networking is relatively new, but can provide opportunities. LinkedIn and Plaxo are popular ones for business. You can join interest groups, research companies, people and find job openings. You never know if someone in your network has a connection to a company or a job that’s of interest to you. 
  • Who’s in your network is important, too. While it’s good to get together with your peers in other companies, they can be competitors during a job search. Think of expanding your network to include people higher up the organizational ladder as well as those in other lines of related work.

Feel free to share other thoughts on networking — during the holidays or anytime!

Create relationships. Don’t be a flirt.

November 24th, 2008 Posted in Blog, Business, Communications, Marketing, Online, Social media, Web | No Comments »

I found this fascinating quote and insights about personal branding today courtesy of my colleague and friend Kyle Lacy, and wanted to share it.

Create Relationships. Don’t Sleep Around.November 22nd, 2008 by Kyle Lacy Posted in Marketing, branding, small business | Kyle Lacy, Social Media - Indianapolis, Nov 2008You should read the whole article.

                           debnew.com has been named one of the

Talk the talk with Gen Y

November 17th, 2008 Posted in Blog, Business, Communications, Marketing, Online, Social media, Uncategorized | No Comments »

Market segmentation is really nothing new. It still requires organizations to recognize their markets, what they want and need, and how best to reach them. Today, many companies and their communicators are eager to make a meaningful connection with the influential “Millennial” marketing segment (also known as Generation Y), particularly the 70 million 16 to 25-year olds. There are some great insights on Ragan.com from John Mims at Altyris Advertising.

John Mims talks about marketing to Millennials

 

The 411:

  1. “Funny and weird” viral videos they can share with their friends work.
  2. Texting rules; phone calls don’t.
  3. Brief snippets of information and dialogue are preferable to paragraphs.
  4. Words are out; photos and video are in.
  5. Millennials want to be entertained instead of just being shown an ad.
  6. Advertising on social media sites is a major turn off.

Maybe new ideas for veteran communicators and marketers, but it’s never too late to learn. Share your ideas and experiences here!

A guide to cutting costs now!

November 12th, 2008 Posted in Business, Communications, Entrepreneurship, Leadership | No Comments »

Lots of us are watching are wallets and bottom lines. Many organizations keep a close eye on costs because it’s good business. Today, however, controlling costs is probably more important than ever. Of course, that doesn’t make it easy or simple. In a perfect world, it would be great to cut costs, maintain or increase productivity, and keep your best employees satisfied. But this isn’t a perfect world. So, I wanted to share some good ideas from Tom Armstrong’s Cut Costs Now: Tips to save money during tough times. A more detailed excerpt is available here.

1. Know where your money goes

Determine the amount your group spends in each area and exactly where the money goes. Then determine whether making certain cuts will or will not have a significant effect on your costs. Is it a large amount in itself? Is it a large percentage of your budget?

2. Determine the “costs” of reducing expenses

Like most important things, cost-cutting comes with a price. You may even have to spend money to save money. Cutting costs doesn’t happen in a vacuum. It’s smart to consider how the work groups, individuals and executives around you, as well as yourself, will be affected - because they will.

Don’t forget to admit that cuts are often painful, for you as well as for your employees. Loss and anxiety can create fear and anger, which can kill confidence and engagement. How will you cope with negative fallout from your actions? How will you keep people positive and seeing possibilities? Keep reading…

3. Decide how to motivate and reassure your employees

Communication is key in making – and living with – money-saving changes. Communicate how the cuts lead to positive benefits for the organization. Highlight benefits to employees. Be transparent and share details of the cuts with employees.

4. Investigate sharing costs with partner departments

Cooperating with fellow departments can lower costs for all by saving on work space, supplies, equipment, even staff.

Add a comment above with your ideas for cost-savings tips.

You can also purchase the full report of Cut Costs Now: Tips to save money during tough times.

 

Keeping it in-person while online

November 5th, 2008 Posted in Business, Communications, Community, Marketing, Online, Social media, Uncategorized, Web | No Comments »

The online world provides for a lot of great connections. I’ve met cool new business people I probably never would have met in the “real” world like Kyle Lacy, reconnected with long, lost ones like college classmates, and found new ways to connect through Smaller Indiana and LinkedIn. There’s a ton of amazing and free information like trendwatching. But in the last couple of weeks, I’ve been fully reminded that we can’t lose sight of the personal connection. I sat on my front porch on Halloween handing out 600 pieces of candy to trick or treaters and watching kids and parents stop and greet friends along the way. That use to be me… trooping around with a pack of kids, we’d see old and new friends, and swap stories and treats for kids and grown-ups alike. I email my family a lot, but there’s nothing like spending a few days together for real connection. And, for all his vaunted use of technology, Barack Obama made a heck of a personal connection. and lots of them. The more people saw and heard him - especially in person - the more impact he had. 49 visits to Indiana. 49! And finally, today, the Hoosier state goes for Obama.

There is a way to combine the high tech and the high touch. The first step is to be mindful that both are necessary and make it your goal to intentionally use both for successful business relationships.

You can get on top of the bottom line - even in today’s economy

October 24th, 2008 Posted in Business, Community, Entrepreneurship, Kelley, Marketing, Uncategorized | No Comments »

NOW can be a good time to start or grow a business. That’s according to a panel of banking, finance and business experts who talked about finding funding for business at the Main Street Institute today, sponsored by the Kelley School of Business Women’s MBA Alumni Advisory Board and the Indianapolis Chamber. I had the honor of moderating the event, and it was a really great discussion with the panel and then in small groups. Here are some of the highlights for current or prospective entrepreneurs:

 

NOW can be the right time and right opportunity IF you:

  • have a business or idea that can thrive in today’s economy;
  • know your market;
  • have an effective business plan;
  • have some of your own money to invest and have a good credit score;
  • have the passion; and
  • are a risk-taker.
  • Turns out these are the same things panelists said were needed in good economic times!

     

    Finding Funds for Your Business

  • Good credit is critical, says Connie Shepherd, who leads M&I’s business banking division . If you don’t know your credit score; find out. It needs to be at least in the 650-680 range. Don’t max out your credit cards to fund your business. It will show up on the credit report and lower your score.
  • A fully developed business plan is a must when seeking capital from a bank. If you don’t have one and need help, the Indiana Small Business Development Center is a great resource with free services (we’re already paying for them with our tax dollars).
  • Form a relationship with a banker before you need the money for a business. Ask someone where you do your personal banking if you need a referral – or ask fellow entrepreneurs.
  • Family and friends can be sources of funding, but may come with a higher price than the bank.
  • At least at M&I, they are looking to make loans to small businesses, but no one wins if the business owner can’t pay back the loan. A loan of less than $50,000 can be secured based on your credit score alone. If you try for a loan and don’t get it, ask why.
  • Victoria Hall, regional director of the SBDC, dispelled the myth that there are lots of grants out there for small businesses. There aren’t many except for some targeted areas like biotech, life sciences and innovative new technologies.
  •  

    Have You Got What it Takes?

    In addition to the idea, business plan and drive, consider:

  • Formal education in business or an MBA provides a really great background in all the fundamental areas of business, some which may not be your expertise.
  • Experience in the field in which you want to start a business is helpful. If you want to open a coffee shop, but have never worked in retail or hospitality, get a job in a restaurant and learn about the customer-serving side as well as the back operations.
  • Sales and marketing experience – to be successful, you always need a pipeline of prospects. If you can’t or don’t want to work the market, then partner with someone who does.
  • Be prepared for the unexpected – you never know when you’ll find yourself stranded on the roof painting!
  •  

    Lessons Learned

    In addition to all the other advice, the two entrepreneurs offered some thoughts on things they wish they had known sooner. Gayle Ross, president of C.A. Ross Company, a 13-year old custom manufacturer or architectural woodwork and furniture, says they had a really good plan, but you don’t know your true cost of sales until you know how much you have into your product. Her advice: cut your revenue projections in half and double your expenses.

     

    Liz Hoover, who realized her long-time dream of having her own business about 7 years ago, looks back and thinks that she could have started her business sooner than she did. The owner of Hoover Financial Services, Liz warns of the rising cost of health care and benefits, and stresses their importance to attracting and retaining great employees.

     

    How are you finding the economic environment for growing your business? Let us know.

     

     

    Get on Top of the Bottom Line Oct. 24: Finding Funds for your Business

    October 15th, 2008 Posted in Business, Career, Kelley, Uncategorized | No Comments »

    While this post may be a little off the usual topics, it’s intention is not! Are you wondering how to sustain and grow your business in these increasingly tough economic times? Wondering if now is the time to take the plunge and start a business?

    Then, don’t miss the Main Street Institute on Fri., Oct. 24, sponsored by the Kelley Women's MBA Alumni Advisory Board and the Indianapolis Chamber of Commerce. It’s the perfect opportunity to meet fellow women entrepreneurs and get tips and tools for starting or growing your business. Hear from and participate in a lively panel discussion with:

    Connie Shepard, senior vp at M& I Bank
    Liz Hoover, owner of Hoover Financial Advisors and executive board member of the Indianapolis National Assn. of Women Business Owners (NAWBO) chapter
    Victoria Hall, regional director of the Indiana Small Business Development Center
    Gayle Ross, Kelley alumnus and executive vp of C.A. Ross manufacturing company

    it’s going to be a really great discussion, and after the panel will be roundtable discussions where you can talk with the panelists and other experts.

    I’d love to see you there. Register online at Find Funds Registration. Here are all the details. Please share this with friends, colleagues, neighbors, anyone you think might be interested:

    October 24, 2008
    Breakfast / Registration 9 a.m.
    Panel and Roundtables 9:30 a.m. to Noon
    Where: IUPUI Campus Center Room 450 A & B
    420 University Blvd.
    Indianapolis 46202
    Convenient parking in Vermont Street garage
    $30 Public / $10 IUPUI Student

    Using social media for business success

    October 8th, 2008 Posted in Blog, Business, Communications, Community, Marketing, Online, Social media, Web | No Comments »

    Skeptics take note. Evangelists rejoice! Everyone else might want to pay a little bit more attention. Online social media CAN contribute to business success in different ways. At least, that’s according to Beeline Labs, which recently released the findings of its first of its kind study showing the positive and potential impact of online communities. The 2008 Tribalization of Business study was produced with Deloitte and the Society for New Communications Research It features data, insights, lessons learned and best practices from 140 small and large companies as well as nonprofits on how they’re managing communities, measuring success, and deriving business benefits. A few of the major findings that you might find interesting:

    •Online communities can increase revenue, product introduction success ratios and effectiveness while decreasing costs.
    •If done properly, communities will transform the way marketing works (reduced costs, improved effectiveness, new opportunities) Hey, who doesn’t want to do that?
    •Of course to make this happen organizations need new management thinking and a willingness to invest the time and people to be active and successful online. Just “build it and they will come” doesn’t work.

    I’d also add a couple of thoughts:
    •Be willing to experiment and fail. sometimes you learn the most from the things that don’t work
    •It doesn’t have to be perfect; authentic, thought-provoking and appropriately targeted to your particular market segment go a long way in building relationships and credibility

    What’s your experience? Let us know. You can register to get the full data highlights at Beeline Labs or hit our Contact page above.